Terms And Conditions

  • A request to cancel or change in order must be placed with an email to info@theprojectparty.com. Please mention the reason for the cancellation and/or the amendment required in your order.
  • Orders cannot be cancelled or changed/amended once they have been dispatched.
  • All items and balloons are delivered packed and/or deflated. Items or balloons cannot be delivered assembled and/or inflated. DIY (Do It Yourself) items will require assembly at your end.
  • We take great care in protecting your private information. Any private information provided (Name, Phone Number, Address, Email Address etc.) are kept confidential and will only be shared with the courier service for the delivery of your order.
  • Please refer to our Return, Exchange & Refund Policy in case of requests for returns, exchange and/or refunds.
  • Please refer to our Shipping Policy in case of estimated delivery times and other shipping information.
  • We take great effort in shipping and delivering your orders at the fastest pace but we cannot be held responsible for any delay in delivery.
  • Special Requests are given great importance and all efforts to comply with the requests are made but we cannot guarantee that all requests can be entertained.
  • Special Requests to deliver on specific times/dates cannot be entertained. We can only provide estimated delivery time (please refer to our Shipping Policy).