All Quality complaints with proof of damage MUST be made within Seven (07) Days within receipt of goods.
We are fully responsible if a product has any defect or is damaged when you receive it. However, we will not be responsible for any damage caused to the product during or after the opening of the package/parcel.
We cannot be held liable for bursting/leaking of balloons while filling hence complaints of such nature cannot be entertained.
Slight differences in color might be observed between received product and online pictures due to lighting differences hence complaints regarding slight difference in color can also not be entertained.
In case of damages or any missing item in your order, email us pictures and a brief description of the issue firstname.lastname@example.org.
If the quality complaint request meets our policy we will replace all items at our own cost or we will refund the full amount of the damaged/missing items.